At TESmart, our commitment to exceptional service begins long before you make a purchase. We understand that choosing the right KVM switch or AV solution can be overwhelming, especially when it comes to compatibility, technical features, and setup requirements. That's why our pre-sale services are designed to provide you with all the information and support you need to make the best decision for your unique setup.
Professional and Dedicated CED Team
Our Customer Experience Design (CED) team is at the core of our pre-sale services, ensuring that your questions and concerns are addressed quickly and thoroughly. With their in-depth knowledge of TESmart products and technical expertise, the CED team helps customers every step of the way—from choosing the right product to answering technical queries.
We understand the importance of timely responses, which is why our CED team guarantees a response within 12 hours during working days and within 24 hours on holidays. Whether you need detailed product recommendations or technical support, you can count on our CED team to provide prompt and professional assistance.
Customized Pre-Sale Support
Our pre-sale services extend beyond just product inquiries—we offer a structured and reliable order service system to ensure that your purchase process is smooth from start to finish. Our CED team handles pre-sale orders in three key areas:
- Order Information Verification
Before placing an order, our team helps customers verify all important details to ensure the accuracy of the order. Whether it’s product model verification, quantity, or special shipping requests, the CED team guides customers through the Standard Operating Procedure (SOP) to ensure everything is correctly confirmed.
- Order Status Checking
If you're curious about your order status or have any questions about shipping times or delays, our CED team is available to provide up-to-date information. We help customers track the status of their orders in real-time, offering peace of mind as they anticipate their purchase.
- Order Information Identification
The CED team also assists in order information identification, helping customers recognize important details in their order confirmations, such as product specifications, delivery timelines, and payment breakdowns. This ensures customers fully understand their purchase details before finalizing the transaction.
Real Problem-Solving Cases: How Our CED Team Helps
We believe that actions speak louder than words, and our CED team has a proven track record of resolving customer issues quickly and effectively. Here’s an example of how we’ve helped our customer in real pre-sale scenario:
A customer recently reached out, seeking assistance with choosing a TESmart KVM switch for their dual setup: a gaming desktop and a work laptop running Ubuntu. Their needs included switching between the two computers and sharing two monitors (4K@144Hz) and peripherals like a mouse, keyboard, and USB headset.
Customer’s Hardware Setup:
- Laptop Dell Latitude 7400, HDMI & USB-C ports.
- Desktop 2 HDMI ports and 2 DisplayPorts.
- Monitors Two 4K-capable displays with HDMI and DP inputs.
- Peripherals USB keyboard, mouse, and headset.
The customer was also concerned about compatibility with Ubuntu and required Full HD 144Hz support for gaming on their desktop.
TESmart’s Solution After reviewing the customer’s specifications, we recommended the HKS202-E23 Dual Monitor KVM Switch, which allows seamless toggling between two computers and supports 3840x2160@60Hz or 1080p@144Hz. We advised the customer to use a USB-C to HDMI adapter for their laptop and confirmed Linux compatibility.
Although the switch couldn’t fulfill one specific request—displaying both computers simultaneously on one monitor—the customer was satisfied, as this was not a critical requirement. Additionally, the customer was reassured that the KVM switch supports USB peripherals and Linux-based systems, including Ubuntu.
Outcome The customer decided to test their setup before making a final purchase, expressing appreciation for the support and prioritization of their potential order. Despite not making an immediate purchase, the positive interaction helped strengthen the relationship with the brand.
Maximizing Value with Special Offers
At TESmart, we strive to provide exceptional value. Alongside expert guidance, our pre-sale team keeps customers informed about current promotions, product bundles, and special discounts, helping them maximize savings while making informed purchasing decisions.
With our dedicated CED team, comprehensive pre-sale order services, and a focus on customer satisfaction, TESmart ensures that your journey to purchase is smooth, personalized, and stress-free.
*In addition to providing excellent customer support, TESmart offers multi-language services on our international sites in Germany, Japan and Korea. These sites cater to local customers by delivering language-specific assistance and a seamless experience for international orders. Our global reach ensures that customers across different regions can enjoy TESmart’s top-tier products with reliable shipping and localized support.
