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Thanks for shopping with https://www.tesmart.com/. International shipping might experience delay due to covid-19. to keep track of your order, contact tesmart.com (service@tesmart.com) so we can provide you the order’s tracking number.

 

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1-3 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
• In general, your order will be fulfilled by our US warehouse. However, if the US warehouse is out of stock, we'll expedite shipping from our Chinese warehouse for you. Rest assured, we're committed to getting your order to you as quickly as possible.

 

Shipping Cost & Transit Time

Country or Region	Estimated Delivery Time	Shipping Cost	Courier
USA(Excluding Alaska and Hawaii) China(Macau SAR, Hong Kong SAR, Taiwan,)	3-7 days	Free Shipping	UPS/USPS/DHL
Australia, New Zealand, Kyrgyzstan, Kazakhstan	5-10 days	$50	DHL/FedEx
Canada	15-20 days	$60	DHL/FedEx
Alaska, Hawaii	7-15 days	$50	DHL/FedEx
Singapore, Malaysia	5-10 days	$30	DHL/FedEx
Myanmar, Pakistan, Saudi Arabia, Thailand, United Arab Emirates, Chile, Philippines, Israel, Turkmenistan	7-15 days	$60	DHL/FedEx

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

 

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@tesmart.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

 

Phone: +(86) 136 0253 9310

Email: service@tesmart.com

NOT SATISFIED WITH YOUR PRODUCT?
If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 30 days of receipt.

Only items purchased directly from TESmart's website（tesmart.com) will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

REPLACEMENTS / EXCHANGES
We make every attempt to provide you with a replacement product that is the same as the item purchased. However, TESmart reserves the right to provide you with a replacement product that is a product of a similar style or a substitute equivalent that may not be of the like-kind (depending on availability). In the event we cannot provide you with the same product as a replacement, we will notify you immediately and ensure you agree with the replacement product. Customers are fully responsible for shipping and handling charges for exchanges, as well as the difference in cost of the products.
Processed exchange within 4 business days after we receive the item, and send you the tracking number.

CANCELLING OR AMENDING ORDERS
In order to maintain a quick turnaround on order processing and shipping, once an order is shipped, it cannot be canceled or amended.

RETURNS
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items： Include items purchased through retailers and damaged products through customer mishandling.

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Once the returned item arrives back in TESmart's warehouse for inspection, the refund process will begin. To start the return process, please contact our Customer Support team. Please include the following information:
Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
TESmart customer service deals with the return within 2 working days after recevice the application, and provide a return warehouse info according to your country.

REFUNDS
Processed refunds are completed within 10 business days after we receive the item.

Full refund
For defective products, TESmart refunds the cost of the product itself and the return fee.
For non-quality-related warranty claims, the buyer is responsible for shipping costs. TESmart refunds the cost of the product itself.

Partial refund
There are certain circumstances where only partial refunds are granted:
- If an item not in its original condition is damaged or missing parts for reasons not due to our error
- If an item is returned more than 30 days after delivery

Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.
Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
After performing each of these steps, if you are certain the refund has not to be received, please contact us at service@tesmart.com.

Any unwanted items after your order have been placed must be returned for a refund (please see the ”Refunds” section above).

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